FAQ

FAQ

FREQUENTLY ASKED QUESTIONS


Have questions? We have answers to our most common plumbing questions right here. If you need more information, give us a call and one of our plumbing experts will get in touch to discuss your project more in depth. Our professional plumbing and roofing specialists are standing by to help with all of your plumbing, gasfitting, hot water, roofing, guttering and emergency plumbing services now!

  • WHERE ARE YOU LOCATED?

    We are located at 5/3 Ranton Rd Cardiff, NSW 2285.

  • HOW CAN I GET IN TOUCH WITH YOU?

    You can give us a call at (02) 4954 8800 for quick and reliable service. You can also send us an email at jabeztradie1@icloud.com or send us a direct message via our contact page.

  • WHAT PLUMBING SERVICES DO YOU OFFER?

    We offer a wide range of plumbing services including:


    • Plumbing
    • Gasfitting
    • Hot water maintenance
    • Solar hot water services
    • Gas connections
    • Drain unblocking
    • Jet water blasting
    • CCTV inspections
    • Maintenance & emergency plumbing

    We also offer emergency plumbing and roofing services 24 hours a day, 7 days a week.

  • WHAT PLUMBING PRODUCTS DO YOU OFFER?

    We have many top of the line plumbing products, including:


    • Sanden heat pumps
    • Caroma
    • Methven
    • Dorf
    • Rheem
  • WHAT’S THE DIFFERENCE BETWEEN SOLAR AND HEAT PUMP WATER HEATERS?

    Solar draws heat from the Sun and is collected on a flat sheet of copper aluminium. Attached to the sheet of copper or aluminium are copper pipes that water from the storage tank flows through and absorb the heat from the copper or aluminium sheet making the water hot. The sheet and pipes are enclosed in a metal envelope with a sheet of glass over the top. This acts like a greenhouse trapping the air inside.

  • ARE YOU LICENSED?

    Yes, we are fully licensed and all work is completed to Australian standards. Our Plumbing licence No. is L34J2.

  • WHAT PAYMENT METHODS DO YOU TAKE?

    You can pay using one of the following convenient payment methods:


    • Cash
    • EFT
    • EFTPOS
    • Mastercard
    • Visa
  • HOW LONG HAVE YOU BEEN DOING PLUMBING?

    Our staff has a combined 45 years of experience in plumbing. We have created a reputation in the Cardiff area for high quality service, and that’s why we’ve managed to stay in business as long as we have.

  • I DON’T HAVE GAS ON, WHAT HAVE I GOT TO DO TO GET A GAS HWS AT MY PLACE?

    First thing is to find out if there is gas in the street. Have your immediate neighbours got gas on?

    If either of your neighbours has gas connected there’s a good chance the gas company will connect for free.

    Call the Rapid Response Team a call on 4954 8800 and we can help you with that even if there is not gas running past your door.

  • ARE THERE ANY GOVERNMENT INCENTIVES TO GET THE GAS ON?

    No but Jemena (gas company) do have cash back incentives to change from Electric hot water to Gas hot water. you can even get a cash back on space heating installation.

  • I HAVE GAS CONNECTED AND I WANT A GAS HWS TO REPLACE MY OLD ELECTRIC HWS.

    Great!! Did you know that the gas company has seasonal cash backs Electric to Gas hot water change overs. There’s $500 to be had on hot water.

  • I HAVE WATER DRIPPING OFF THE CEILING. WHAT CAN I DO?

    Is it raining or has it been raining? If so, put a bucket under it to limit the water damage that’s the first thing to do. Next move any furniture, or electrical equipment away so it doesn’t get damaged.

  • MY WASHING MACHINE HOSE IS LEAKING, WHAT DO I DO?

    There are usually two taps, one for hot and one for cold, just turn off the one that’s leaking and buy a new hose from the hardware store or

  • THE GREASE TRAP AT HOME IS OVER FLOWING. WHAT CAN I DO?

    Grease traps are seldom used these days but if you have one it’s probably connected to a septic tank.

    Trap has baffles in it which can be removed to allow you to bail out the trap and scrap the walls down but it’s a very messy and very smelly job so you may want to call a specialist Grease Trap Cleaner. Once it’s been cleaned, a once a week application of an enzyme-based product will eat up the grease and take away the odour.

    In some cases, we can remove the grease arrestor (trap) and get rid of the problem altogether.

Have more questions? Contact us today for more information.

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